If you wish to use your own modem, you’ll need to make sure your modem is not locked to a particular network- you can do so by contacting your provider. You’ll also need to make sure the modem is compatible with your specific NBN connection type (FTTN, FTTP, Fixed wireless etc).
This is more relevant if you’re connecting to the NBN network for the first time or moving house for example.
We also recommend you have a good understanding of how to configure your modem if you wish to BYO as our technical support team may not be able to assist with the vast range of every make and model available for connection. Please be aware we are only able to provide limited assistance with BYO modems and are not responsible for any delays associated with connection if BYO modems are unable to be connected. If you wish to use a phone line or call package, you’ll need to make sure your modem supports VOIP services.
Once your connection is active, we’ll email your modem configuration settings which you’ll use to complete the set up.
Please also have your modem manual with you or search your specific modem on the internet to get familiar with the Basic Installation or Setup Wizard of your modem.
Note: If you have a FTTC connection- please contact us on 1300 354 788 or at firstname.lastname@example.org so we can provide you with your Vlan ID.
Turn the modem on and wait for few minutes for your modem to boot up and then reset your modem by pressing and holding the Reset button for about 30 seconds.
For FTTP, Fixed Wireless, HFC or FTTC, connect your modem from the WAN port of your modem (may also be labelled INTERNET or LAN) to the NBN data port on your NBN connection device (NCD). The specific port is noted in welcome email if relevant. You will do so using the Ethernet cable (looks similar to a phone cable but bigger) supplied with your modem/router.
For FTTN, Connect you modem to DSL port of your modem to your phone socket without any filter / splitter that you normally use for your ADSL connection.
Connect a device such as a laptop, tablet or smartphone to your modem’s Wi-Fi network (you can do this even if the internet isn’t running). Open the browser and enter your modem/router’s default gateway/IP address and password (usually noted on the back or bottom of the modem). A common address is 192.168.1.1 or 192.168.20.1. Log in to your modem’s web address (check your modem device guide or the manufacturers website). The username is usually ‘admin’ and may already be pre-filled. The default password is commonly ‘admin’ or ‘password’. Refer to your modem manual that you prepared beforehand.
Once logged in, make sure to select the correct connection type for your modem (for FTTP Fixed Wireless, HFC or FTTC select Ethernet or WAN, while for FTTN select VDSL) and enter the settings from your welcome email i.e. “username”@fliptv.com.au and password. Encapsulation is PPPoE.
At the beginning you don’t need to change the default WiFi/ SSID name.
Try to visit a webpage on a device connected directly or via Wi-Fi. If you have any issues, please contact us at email@example.com or on 1300 354 788 for further troubleshooting.
Fibre to the Premises (FTTP) connection is used in circumstances where a fibre optic line will be run from the nearest available fibre node, directly to your premises.
An nbn™ Fixed Wireless connection utilises data transmitted over radio signals to connect a premises to the nbn™ broadband access network.
Fibre to the Curb is a new access technology that will form part of the nbn™ broadband access network rollout to provide access to broadband services to Australian homes and businesses.
An nbn™ Fibre to the Node (FTTN) connection is utilised in circumstances where the existing copper phone and internet network from a nearby fibre node is used to make the final part of the connection to the nbn™ access network.
An nbn™ Hybrid Fibre Coaxial (HFC) connection is used in circumstances where the existing ‘pay TV’ or cable network can be used to make the final part of the nbn™ access network connection. In this circumstance an HFC line will be run from the nearest available fibre node, to your premises. HFC connections require an nbn™ access network device to be installed at the point where the line enters your home.
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