Why Flip NBN?

Award Winning Plans

finder Awards 2018, Flip was announced as the winner for the Best NBN 50 Plan(50/20) Fast 50 plan. Money magazine Best of Best awards 2018, Flip was awarded Best Value NBN Broadband Plan

Anytime data usage

Unlike other providers, with Flip NBN there are no peak and off peak periods. You’re free to use your unlimited data whenever you wish.

Premium Quality Pre-Configured Modems

Getting connected with our modems is simple - just plug in and go and be assured our tech support can assist with any troubleshooting if required.

Flexibility with No Lock in Contract

Choose a plan with the option of a no lock in contract giving you freedom to switch plans or cancel anytime.

Enjoy incredible value within minutes

We pride ourselves on offering top value to all our customers

Cheap Call Pack add ons

Add great value call plans from as little as $9.95 a month with Unlimited local and National calls

What is NBN™?

The National Broadband Network or NBN is a new high speed internet network being built in Australia. Replacing the existing broadband infrastructure, it aims to provide access to a faster and more reliable internet service (data and phone) wherever you live.

The NBN is gradually being rolled out across Australia, meaning not everybody is ready to connect now to the NBN. Even if NBN has reached your suburb, your home may or may not be ready as the roll out can take different amounts of time depending on what technology is required. Checking if your home or business is NBN ready is easy – just pop your address into our NBN checker.
check your address

Why do I need to know about the NBN?

It is important to know whether your home or business is ready or when it is expected to arrive, to make sure you are not affected by any service interruptions. After a certain period of time once the NBN becomes available to you, they will start the process of switching off the old phone and internet service and you may lose your existing home phone number if you have not yet switched over to the NBN.

The good news is Flip can help you prepare for this change. Let our friendly, knowledgeable team inform you when you are ready to switch and answer any questions you may have about the NBN.

The different NBN technologies

The NBN uses different types of technologies across Australia to deliver the best high speed internet to you. Depending on which type you can be connected to may change the installation process. We’ll help you streamline this process to get you connected as fast and hassle free as possible and if required, arrange for you a specialised technician to install the necessary equipment.

Check here to find out what type of NBN technology is being used to connect your place.

The different speeds of the NBN

There are a few different internet speeds to choose from when you switch to the nbn. Because different types of nbn technologies and other general factors can affect the speed of your internet, there are several options available to help you get the right speed for your place.

Use this basic guide to help you choose and keep in mind you can always change your speed later if you find it’s not quite right at the start.

Value 12

Up to 12Mbps / 1 Mbps

Ideal for small households with one or two devices connected and basic phone or internet usage like emailing and web-browsing. This speed is similar to what your current ADSL can reach.

Family 25

Up to 25Mbps / 5 Mbps

Good for families and households with multiple devices and for activities like online shopping and streaming videos.

Fast 50

Up to 50Mbps / 20 Mbps

A great options for those who work from home, want to stream in high definition or upload and download large files.

Up to 12Mbps / 1 Mbps

Ideal for small households with one or two devices connected and basic phone or internet usage like emailing and web-browsing. This speed is similar to what your current ADSL can reach.

Actual data speeds may vary and the download and upload speeds stated are the maximum each tier can deliver. General factors which can influence the speed of your internet include:

  • How many people are using your internet at one time
  • The type and source of content being downloaded or used such as 4K videos or gaming
  • What’s happening on the local network at a given time e.g. living in a busy neighbourhood or during peak hour
  • The connection method to the premises (fixed or wireless)
  • Your hardware, software, configuration, network or operating system

Installation and Activation process

Connecting to the NBN is simple with Flip.

  • Use our address checker to make sure you are NBN ready.
  • Sign up online- Choose your speed and add-ons then fill out a few details on our basic online form.
  • You may receive a call or SMS- This is to simply confirm your order and to explain and arrange any further installation processes if required (such as site appointment date) or to notify you if the connection is a new development.
  • Activation- we’ll notify you once you’re active and provide any configuration details (BYO modems).

Need some assistance?

Contact us at 1300 354 788 to speak with one of our friendly multi-lingual team members and we’ll take the time to ensure you understand the process involved with connecting.

Read more about our Basic NBN Guide Read here

Visit our support page for further information about us and the nbn.


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