"Flip TV as a whole may be an ideal one-stop shop for all things internet and entertainment." Canstar
We’ve also been featured on the popular comparison site Whistle Out as Runner-Up for their annual awards.Whistle Out
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Typical Evening Speeds
Most suited for 1-2 people
Basic phone or internet usage like emailing and web browsing.
Most suited for 2-4 people
Internet activities like online shopping, music and video streaming.
Most suited for 4+ people
Great for those who work from home, streaming in HD or uploading/downloading large files.
View the international rates on nbn here
$ 2 .95
Local Calls: 20c
National Calls: 9c per minute
Calls To Mobile: 18c per minute
$ 9 .95
Unlimited Local Calls
Unlimited National Calls
$ 19 .95
Unlimited Calls to Mobile
September Special Offer: FREE connection on all NBN Plans. Sign up by 30th September 2018.
If you wish to use your own modem, you’ll need to make sure your modem is not locked to a particular network- you can do so by contacting your provider. You’ll also need to make sure the modem is compatible with your specific NBN connection type. This is more relevant if you’re connecting to the NBN network for the first time or moving house for example.
We also recommend you have a good understanding of how to configure your modem if you wish to BYO as our technical support team may not be able to assist with the vast range of every make and model available for connection. Please be aware we are only able to provide limited assistance with BYO modems and are not responsible for any delays associated with connection if BYO modems are unable to be connected.
If you wish to use a phone line or call package, you’ll need to make sure your device supports VOIP services.
1. Use our address checker to make sure you are NBN ready.
2. Sign up online- Choose your speed and add-ons then fill out a few details on our basic online form.
3. You may receive a call or SMS- This is to simply confirm your order and to explain and arrange any further installation processes if required (such as site appointment date) or to notify you if the connection is a new development.
4. Activation- we’ll notify you once you’re active and provide any configuration details (BYO modems).
Connection times vary with the different types of nbn connections ranging anywhere from 1-15 working days.
In general, if you’re already connected to the nbn with another service provider and are looking to transfer your service across, connections are usually complete within 24-72 hours once we receive your order, although it may take up to 5 working days to complete. If you are transferring from an active HFC connection, please be advised you may require a site appointment for a new nbn box and will therefore take longer than another type of transfer.
If you’re connecting to the nbn for the first time, you may need nbn equipment installed in your property. For these cases, activation will take longer as an nbn Co technician will need to come round to complete your connection. We will always request the earliest available site appointment (unless you request otherwise) to complete the connection.
In most cases, transferring connections will happen automatically and you won’t need to do cancel anything, however, we always recommend that once you are notified your connection is active with us, you contact your old provider to make sure your service has been cancelled. Further, we recommend to not cancel with your existing provider before you have confirmation your service is active with us, especially if you are porting a phone number across as this may cause a disruption/delay with the order.
Yes, you can. Please put in the notes section at the bottom of the online order form when you would like your order to be submitted. Please see the average connection times tab above and include as much information as possible. We will endeavour to accommodate your request as close as possible to your requested time.
Please be advised if you provide this information at a later time, we may have already submitted your order for connection and may not be able to accommodate the request.
We aim for our network to provide speeds as close as possible to the maximum speed of the plan at any time. Different types of nbn technologies and other general factors including type and/or source of content being downloaded, your software and hardware configuration and the number of users connected can affect the speed of your internet. Devices connected by Wi-Fi will generally experience slower speeds than those connected by Ethernet cable.
If your premises is serviced by nbn FTTN or FFTB technology, the maximum attainable speed of your nbn service will not be known until you are connected. We can inform you of your maximum line sync once connected. If you happen to experience significantly lower speeds than expected, our technicians will look into this and troubleshoot to improve.
All the installations and site appointments to connect to the nbn network are free of charge. If you are connecting to the nbn for the first time you most likely will need to purchase or rent an nbn ready modem specific for your connection type. If you live in a new development, there will be a $300 new development charge. See other tab for more info.
This is a once-off $300 charge implemented by nbn Co which applies to all connections in areas identified as within the boundaries of a new development.
If this charge applies to your address, our sales team will advise you prior to signing up. If you submit an nbn order online, you will be contacted for notification and approval prior to your order being submitted. Please note that we do not make any money from this charge, we simply pass on the same cost from nbn co. If you have any further questions regarding this please contact our team.
When signing up on a no contract plan, you’re free to cancel your service at any time with no cancellation fees. If you sign up on an 18month plan, there is a $99 cancellation charge.
For more information about NBN, read about it here or call us at 1300 354 788 to speak with one of our friendly multi-lingual team members.