1. Check Your Address
"Flip TV’s Family 25 Plan has now been awarded the gold winner for Money magazine’s Best of the Best award in the Best-Value NBN Broadband Plan 2018 category"
"Flip TV's NBN plan scores highly for peak speed and price, with one month's access costing under $60."
“Flip TV is a new internet provider with some very cheap NBN plans, and with the whole country not far off receiving some form of NBN, if you’re looking to save a buck, Flip TV may be an ideal candidate as your new provider.”
We’ve also been featured on the popular comparison site WhistleOut as Runner-Up for their annual awards.
Connection times vary with the different types of nbn connections ranging anywhere from 1-15 working days.
In general, if you’re already connected to the nbn with another service provider and are looking to transfer your service across, connections are usually complete within 24-72 hours once we receive your order, although it may take up to 5 working days to complete. If you are transferring from an active HFC connection, please be advised you may require a site appointment for a new nbn box and will therefore take longer than another type of transfer.
If you’re connecting to the nbn for the first time, you may need nbn equipment installed in your property. For these cases, activation will take longer as an nbn Co technician will need to come round to complete your connection. We will always request the earliest available site appointment (unless you request otherwise) to complete the connection.
In most cases, transferring connections will happen automatically and you won’t need to do cancel anything, however, we always recommend that once you are notified your connection is active with us, you contact your old provider to make sure your service has been cancelled. Further, we recommend to not cancel with your existing provider before you have confirmation your service is active with us, especially if you are porting a phone number across as this may cause a disruption/delay with the order.
Yes, you can. The online order form will give you the option to request a later start date. We will endeavour to accommodate your request as close as possible to your requested time.
You’ll firstly need to check if your address is nbn ready. If it is, then you’ll need to decide if you’d like to purchase or rent our modem or use your own. Our modems come pre-configured, ready to plug in and go for your specific connection type. If you choose to bring your own, you’ll need to make sure the modem is unlocked and compatible with your connection type.
See more info on BYO modems here. Any equipment installations required to get connected to nbn will be installed during the connection process if required and are free of charge.
We aim for our network to provide speeds as close as possible to the maximum speed of the plan at any time. Different types of nbn technologies and other general factors including type and/or source of content being downloaded, your software and hardware configuration and the number of users connected can affect the speed of your internet. Devices connected by Wi-Fi will generally experience slower speeds than those connected by Ethernet cable.
If your premises is serviced by nbn FTTN or FFTB technology, the maximum attainable speed of your nbn service will not be known until you are connected. We can inform you of your maximum line sync once connected. If you happen to experience significantly lower speeds than expected, our technicians will look into this and troubleshoot to improve.
See more FAQs and further information about us and the nbn on our support page